This Site is owned and operated under the license of MMU COSMETICS LLC.
The www.ezeenah.com website (the “Website”) is owned and operated by MMU COSMETICS L.L.C, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 638029, whose address is at P.O. Box 28545, Dubai, United Arab Emirates and whose paid up share capital is 300,000.00 United Emirates Arabic Dirhams (“Ezeenah”, “us”, “we”, “our”).
These Terms and Conditions include general terms and conditions for use of this Site, Terms and Conditions relating to the Services and Terms and Conditions relating to the sale and purchase of Products on the Site. Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.
We aim to make the website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully:
(i) make payment through one of our accepted tender types;
(ii) agree to these Terms; and
(iii) enter into binding Orders with us.
All products come with our free return policy within a 14 day period as long as the product is intact, unused and in original packaging. For your safety and well being, all our products are checked for damages/defects before being shipped out.
Cancellation Policy :
Should you wish to cancel your order, you need to inform us within 24hours on: [email protected]
Please quote your Order number when you email us, to quicken the process of tracking your order.
If the shipment has already left our warehouse, we won’t be able to cancel the order. However, if the order is cancelled once shipped, the customer account can get blocked for future cash on delivery orders.
We aim to serve to serve you as soon as possible, however incomplete information will delay your order from being shipped. Incomplete addresses will require further clarification from your end either by email or telephonic conversation from an Ezeenah team member.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, it is a confirmation that we have received it.
Unless cancelled, acceptance of your order will be perfected upon completion of the packing of your order by us. Completion of the contract between you and Ezeenah will be perfected when we dispatch the products to you, at which time you will receive a second email confirming that your order has been dispatched.
We have the right to cancel your order if we feel it is a fraudulent order, or if you have cancelled your order with us without prior explanation.
Minimum orders need to meet the 100AED requirement in order to be sent off. We have the right to cancel your order if it does not meet the min requirement of 100AED.
Learn more about our Shipping and Returns policy here.
Important liability statement
The information available on or through this Site, and the Services supplied via or in connection with this Site, (including the editorial material provided by Ezeenah’s experts), is intended as information only and does not constitute advice or medical advice. Products are for cosmetic purposes only and have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the Products are suitable for you and it is not our responsibility to do so.
Where the Site or any Submission made by any user includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by us and we do not accept any liability on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.
We try to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site.
Subject to statutory limits and exclusions for death or personal injury caused by our negligence, or for fraud, our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.